If you’re looking to return or exchange your order for whatever reason, we’re here to help!  We offer free returns within 30 days of purchase. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy: 

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must be returned in original product packaging.
  • Returned items should have no visible signs of wear or use.


You can start the return process by reviewing your previous orders in your Frost Protek customer account, and by sending our customer service team an email at


Returns should be sent to the following address: 2519 S Shields St Ste 1K PMB 1013, Fort Collins, CO, 80526-1855, United States